Turn off your ETI-2. Under the rubber cover on the back of the ETI-2 is a small opening labeled "Reset." Insert the tip of a paper clip or similar-sized object into the opening and hold it down for a few seconds. This should allow your unit to turn on and function as usual.

If the icons don't seem as sensitive, a realignment of the touch screen may be needed. To realign the touch screen, turn off your ETI-2, hold down the Page Back button, then turn on your device. If the eBookshelf does not appear on the screen, press the Bookshelf icon. Then press the eBook icon and tap Info on the dropdown menu. Tap More and in the next dropdown menu, tap Align. A large X will appear in the upper left corner of the screen. Follow the instructions to press on the center of the X until it disappears and the next letter X appears on the screen. You will be asked to tap the center of the X in several places around the screen until the realignment is completed. Alternatively, after turning on your ETI-2, you can tap the image of the bookshelf at the top of the eBookshelf screen and then tap Align to complete the process.

You may have received this message because your modem setting was not correct for your current location. To check your modem setting, turn on your ETI-2 and press the Bookshelf icon. Tap Settings on the eBookshelf, then tap Phone Connection. Be sure the dialing prefix is correct, then tap Go to Bookstore (at the bottom of the page). If you are still unable to connect, contact Customer Service at (310) 360-5669 or support@filamentbooks.com [for Filament Books' ETI-2] and support@ebookwise.com [for eBookwise-1150].

This alert gives you the option of updating now or later. It is preferable to update when you receive the alert to ensure continued access to the eBook Network and to take advantage of new and improved features. If you decide to tap Cancel, the update alert appears again in 24 hours and continues to appear until you update the software.

Connect a phone line or USB connection to your ETI-2. Turn on the unit and press the eBook icon. Tap Bookstore. After you are in the Bookstore, press the eBook icon again. Tap Directory, then Customer Support. Tap Register to view your registration information, including user name and password.

If you forget your numeric passcode, press the Bookshelf icon and tap Settings on the eBookshelf. Tap Passcode on the Table of Contents. Tap Accept (below the keypad). On the next page, tap Enter New Passcode, and you will have the opportunity to change your passcode.

If your ETI-2 tries to use the internal dial-up modem when you want to use the USB connection, turn off your device, then turn it on, and try again to establish a USB connection. If your device still tries to use the dial-up modem, then reinstall the eBook USB Driver on your computer.

If you get this message for more than 10-15 seconds and nothing happens, check to be sure the USB cable is firmly connected to your ETI-2 and to your computer. If your device still does not establish a connection, turn off your eBook, then turn it on again. If there is still no connection, reboot your computer and reinstall the eBook USB Driver on your computer. If the trouble persists, please contact Customer Service at (310) 360-5669 or support@filamentbooks.com [for Filament Books' ETI-2] and support@ebookwise.com [for eBookwise-1150].