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ETI-2 User's Guide - Chapter V: Care and Troubleshooting
This chapter covers the following topics.



When You Stop Using Your eBook

You have two options when you want to stop using your eBook. You can:
  • Press the Power button once. When you press the Power button, the eBook turns off. When you press the Power button again, the eBook turns on and opens directly to the place you were when you turned off your eBook.
  • Press the eBook icon to open the Menu, and then tap Sleep to turn off the eBook. To wake up the eBook, press the Power button once. After a few seconds, the eBook opens to the place where you left off.



Updating Your eBook Software

Occasionally, when you connect to the eBook Network, a feature update alert may appear. This alert lets you know that a new version of the eBook software is available and tells you approximately how long the update will take.

The alert gives you the option of updating now or later. Tap Yes to update your eBook immediately, or tap No to update another time.

If you tap Yes, a brief description of the update appears. If you want to continue and update now, tap Yes.

If you tap No the first time, the update alert appears again after 24 hours and continues to appear regularly until you update the software. To get the update at your convenience (rather than waiting for the alert to return), follow these steps to connect to the Customer Support area on the eBook Network and update your software:
  • Make sure your eBook is connected to an analog telephone line.
  • Press the Menu button, and tap Bookstore.
  • Once connected, press the Menu button, and tap Directory.
  • When the Directory page appears, tap Customer Support.
  • On the Customer Support page, tap Update to update your software. If no Update button appears, then you already have the latest software.
It’s best to update your software as soon as you can to ensure continued access to the eBook Network and to take advantage of new and improved features.




Care of Your Battery

When fully charged, your eBook battery should provide eight to twenty hours of use. You can check the status of your battery at any time, and recharge it when it is low. Allow about two hours to recharge the battery if you’re not using the eBook at the same time or two and a half hours if you plan to use the eBook while recharging.
  • Checking Battery Status.
  • Recharging the Battery.
  • Getting the Most from Your Battery.
Checking Battery Status

To check the battery status at any time, follow these steps:
  • Press the eBook icon at the top of the eBook. The Menu appears to the left.
  • For a quick check of battery status, look at the Battery item on the Menu. The shading of the battery icon shows the remaining charge in the battery, and the estimated time remaining is shown below the icon.
  • For a more detailed view, tap Battery on the Menu. The Battery Status window appears at the top of the eBook screen. The horizontal battery gauge shows how much of the battery’s total charge remains.
  • Tap the Close tab at the bottom of the Battery Status window to close it.
TIP: If the Battery Status window shows that the battery is empty, and the charge didn’t last as long as you expected, recharge the battery for at least two hours to make sure it’s fully charged.
Recharging the Battery

  • Plug the eBook AC power adapter into an electrical outlet.
  • Connect the free end of the adapter to the AC adapter port on the top of the eBook.
  • To make sure the battery is charging, press the Menu button, and then tap Battery. The Battery Status window appears and displays the current charging status.
  • If you leave the eBook off, the battery will be fully charged in two hours.
TIP: You can use the eBook while the battery is charging, but it will take longer to charge if you do.
Getting the Most from Your Battery

The battery in your eBook lasts longer if it is not always kept fully charged. If you have been using your eBook for an extended period of time while connected to the AC adapter, the eBook keeps the battery slightly less than fully charged to help extend the life of the battery.

To restore the battery to a full charge, follow these steps:
  • Disconnect the AC adapter from the eBook.
  • Use the eBook for at least two hours while disconnected.
  • Reconnect the AC adapter to charge the battery.



Increasing the Storage Capacity of Your eBook

Your eBook’s storage is provided by a CompactFlash™ Memory Card. You can increase this storage by substituting a larger memory card, which you can obtain from many computer and digital camera equipment suppliers.

The new memory card replaces your eBook’s original card, so when you add the new memory card, you lose access to the eBook Editions and markups stored on your original memory card. If the eBook Editions still exist on your Online Bookshelf, you can transfer them to your eBook again, but they won’t include your current markups. However, you can regain access to those eBook Editions and your markups by reinstalling the original memory card when you need it.

To install a SmartMedia™ card in your eBook, follow these steps:
  • Press the Power button to turn off your eBook.
  • Open the rubber flap on the back of your eBook.
  • Remove the existing memory card carefully by grasping the edge and pulling outward.
  • Carefully insert the new memory card by sliding it in with the connectors facing down toward the eBook.
  • Close the flap and turn on your eBook.
If your eBook does not turn on, the battery may need to be charged. See Care of Your Battery for instructions on charging, or see Troubleshooting if charging does not help.




Care and Cleaning of the Screen

The touch-sensitive screen of your eBook is designed to be durable and reliable in normal use. To ensure best results:
  • Store your eBook in its case when you’re not using it or when you’re carrying it around to avoid accidental damage to the screen.
  • Use only your finger or the eBook stylus to write, draw, or tap on the screen. Other implements may damage the screen.
  • Don’t use window cleaners or other household products to clean the screen. Use only water with mild soap or a cleaner specially formulated for cleaning touch screens.
  • Don’t use paper towels, rough cloth, or other harsh materials to clean the screen. Use the cleaning cloth that came packed with your eBook. You can also use a soft cotton cloth or a cloth designed for use on computer screens or eyeglasses.



Safety Instructions

When using your device, you should always follow basic safety instructions to reduce the risk of fire, electric shock and injury to persons:
  • Do not use the eBook near water, for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.
  • Avoid using the eBook during an electrical storm. There may be a remote risk of electric shock from lightning.
  • Use only the power adapter and rechargeable battery included with your eBook. Do not dispose of batteries in a fire. They may explode. Check local codes for possible special disposal instructions.
  • CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.
  • CAUTION: Do not remove the cover (or back). The battery is not removeable, and there are no user-serviceable parts inside. Refer servicing to qualified service personnel.
  • CAUTION: To ensure reliable operation and to prevent overheating, provide adequate ventilation for your eBook and keep it away from heat sources. Do not locate near heat registers or other heat-producing equipment. Provide for free air flow around the eBook and its power supply.



Troubleshooting

This section covers the basic tasks of opening and reading an eBook Edition. It shows you how to:
  • Viewing Problems
    • If nothing happens when you turn on your eBook
    • If the screen appears faded or dark
    • If the eBook appears to stop working
  • Battery Problems
    • If you think something is wrong with the battery or it does not recharge
  • Connection Problems
    • If you cannot connect to the eBook Network or view books on your Online Bookshelf
    • If you cannot connect to the eBook Network from outside the United States or Canada
    • If an automatic connection fails
  • Bookshelf Problems
    • If you cannot download an eBook Edition from your Online Bookshelf
    • If you removed an eBook Edition that you didn’t want to remove
Viewing Problems
If nothing happens when you turn on your eBook

  • If the screen stays dark after you press the Power button once, the battery may need to be charged. Connect the AC adapter to your eBook and to an electrical outlet, making sure the AC adapter is plugged into your eBook securely and the electrical outlet is turned on. Press the eBook icon at the top left of the screen. When the Menu appears, check the Battery icon to see if it indicates that the battery is charging.
  • If you still see nothing on the screen, contact Customer Support at (310) 306-5669 or support@filamentbooks.com [for Filament Books' ETI-2] and support@ebookwise.com [for eBookwise-1150].
If the screen appears faded or dark

If your eBook screen appears blotchy, faded, or dark, adjust the Brightness and Contrast controls for better visibility. Press the Page Orientation icon and adjust the controls.

See Adjusting the Brightness and Contrast of the Screen for more information.

If the eBook appears to stop working

If something is visible on-screen but your eBook does not respond, or if the screen goes dark and cannot be turned on again even with the power adapter, try the following procedure. Under the rubber cover on the back of your eBook is a small opening labeled “Reset.” Insert the tip of a paper clip or similar-sized object into the opening and press down for a few seconds. This should allow your eBook to turn on and function as usual.

Battery Problems
If you think something is wrong with the battery or it does not recharge

See Care of Your Battery for information on checking battery status and recharging the battery. If you need help diagnosing the battery’s state, visit the Web site and click on Support, or contact Customer Support at (310) 306-5669 or support@filamentbooks.com [for Filament Books' ETI-2] and support@ebookwise.com [for eBookwise-1150].

Connection Problems
If you cannot connect to the eBook Network or view books on your Online Bookshelf

First look on the eBook screen for any alert messages that will tell you what the problem is. Then check the following:

If you’re connected to a telephone line:
  • Make sure the phone cord is securely plugged into both the wall outlet and the eBook.
  • Make sure that your eBook is connected directly to a phone outlet and not through an answering machine, modem, fax machine, or other device.
  • Test the line to see if it is live by connecting a phone to it and listening for a dial tone.
  • Verify that your eBook is connected to an analog telephone line. Like other standard modems, your eBook modem cannot communicate through a digital line and runs the risk of damage. Home telephone lines are almost always analog, but some lines in office buildings, hotels, convention centers, or similar locations may be digital. If a digital line has a jack labeled “Dataport,” you can safely connect your eBook to that jack.
  • If the telephone line you’re using requires a dialing prefix (such as 8 or 9), make sure you have the correct prefix selected. See Changing the Dialing Prefix for more information.
  • If the line has call waiting, it may be active. If so, try adding a dialing prefix to turn off call waiting. See Changing the Dialing Prefix for more information.
  • If you’re connected via a telephone line and via a USB cable to your computer, the eBook always uses the USB connection if it is active. If you need to use the telephone line to connect for some reason, disconnect the USB cable and leave only the telephone line connected.
If you’re unable to resolve the problem, be sure to have your telephone settings available when you call to get service.

If you cannot connect to the eBook Network from outside the United States or Canada

At this time, if you’re connecting to a telephone line, you can’t dial in directly to the eBook Network from outside the United States or Canada. If you’re connecting via USB cable to a computer that is connected to the Internet, you can reach the eBook Network from anywhere. Updates on international connections will be posted on the web site.

If an automatic connection fails

When you schedule an automatic connection, your eBook wakes up within 10 minutes of the scheduled time, connects to your Online Bookshelf, transfers any new eBook Editions it finds there, disconnects, and turns itself off. If your eBook fails to complete a scheduled automatic connection or fails to transfer all the new eBook Editions, it displays a message the next time you turn it on.

If an automatic connection fails, check the following:
  • Make sure the Auto-connect checkbox on the Auto-connect window is checked. See Scheduling an Automatic Connection to Your Online Bookshelf for more information.
  • Make sure the correct local time is set. Open the Settings book and tap on Time to check this.
  • Make sure that your eBook is turned off at least 10 minutes before the scheduled time and is connected to an analog telephone line or via the USB port on your computer. If your eBook is on, it defers the automatic connection until the next day.
  • If you’re connecting to a telephone line, make sure your eBook has the correct local access number and dialing prefix for your current location.
  • If you’re connecting via a USB connection to your computer, make sure that the USB connection is active. See Checking Your Connection Status for more information.
  • Make sure that you have enough free space on your eBook to hold any new eBook Editions. See Making Room on Your eBook for more information.
In addition, if you’re connected to a telephone line, and your eBook wakes up at the scheduled time but is unable to connect to your Online Bookshelf, it displays one of the following:
  • No Dialtone: The eBook defers the automatic connection until the next day.
  • Busy Signal: The eBook tries four times to dial the number, waiting one minute between tries. If it still can’t connect after four tries, it defers the automatic connection until the next day.
  • No Answer: The eBook tries two times to dial the number, waiting one minute between tries. If it still can’t connect after two tries, it defers the automatic connection until the next day.
Bookshelf Problems
If you cannot download an eBook Edition from your Online Bookshelf

Eventually, the eBook Editions on your eBook may fill most of the storage space. If you try to download an eBook Edition from your Online Bookshelf, but you don’t have enough room to store it, your eBook will alert you.

To make room, you can remove one or more eBook Editions from your eBook. Then you should be able to download an eBook Edition from your Online Bookshelf. See Making Room on Your eBook for instructions.

If you removed an eBook Edition that you didn’t want to remove

If you accidentally remove an eBook Edition from the eBook that you didn’t want to delete, you can download the eBook Edition from your Online Bookshelf, if it still exists there. See Downloading an eBook Edition from Your Online Bookshelf for instructions. However, if the eBook Edition you removed had markups, those markups were deleted as well and can’t be restored.







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